Privacy Policy

Mavek ("we," "us," or "our") operates the website mavek.ai and the Mavek marketing execution platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Mavek, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

Information You Provide

• Account & Contact Information: Name, email address, company name, and phone number when you sign up, book a demo, join the waitlist, or contact us.
• Billing Information: Payment details processed through our third-party payment provider. We do not store full credit card numbers on our servers.
• Marketing Data: Campaign data, analytics credentials, and integration tokens you connect to Mavek (e.g., Google Ads, Meta Ads, HubSpot, Apollo.io, Google Analytics, Search Console).
• Communications: Messages, feedback, and support requests you send us.

Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, referring URLs, and interaction patterns.
• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking: We use cookies and similar technologies to analyze site traffic and improve your experience. See Section 5 for details.

2. How We Use Your Information

• To provide, operate, and maintain the Mavek platform and services.
• To process transactions and manage your subscription.
• To execute marketing campaigns on your behalf using your connected data sources.
• To communicate with you, including service updates, support responses, and (with your consent) promotional content.
• To analyze usage patterns and improve our platform, features, and user experience.
• To detect, prevent, and address security issues, fraud, or technical problems.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share data in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, hosting providers, analytics services).
• Connected Platforms: When you authorize integrations (Google Ads, Meta, HubSpot, etc.), data flows between Mavek and those platforms as necessary to execute your campaigns.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon cancellation, your data and campaign history remain accessible for 30 days, after which it is permanently deleted unless retention is required by law.

5. Cookies & Tracking Technologies

Mavek uses the following tracking technologies:

• Google Analytics: To understand how visitors interact with our website and measure marketing effectiveness.
• Microsoft Clarity: To analyze user behavior through session recordings and heatmaps, helping us improve the user experience.
• Essential Cookies: Required for core site functionality, such as session management and security.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

6. Third-Party Services

Our platform integrates with third-party services including but not limited to:

• Web3Forms, for processing form submissions (contact, waitlist, demo requests).
• Cal.com, for scheduling demo calls and meetings.
• Google Ads, Meta Ads, LinkedIn, for campaign execution on your behalf.
• HubSpot, Apollo.io, for CRM and outreach management.

Each of these services operates under its own privacy policy. We encourage you to review their respective policies.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure cloud infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.
• Request data portability.

To exercise any of these rights, contact us at donna@mavek.ai.

9. Children's Privacy

Mavek is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of Mavek after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, reach out to us:

• Email: donna@mavek.ai
• Website: mavek.ai/contact