Refund & Cancellation Policy
Effective Date: April 6, 2026
At Mavek, we believe in transparency and fairness. This policy outlines how cancellations and refunds are handled for our subscription-based marketing execution platform.
1. Subscription Model
Mavek offers a free trial and four paid subscription tiers, all billed monthly:
- Trial: Free for 14 days. 10K Mavek credits, no card required.
- Starter: $125/month. 200K Mavek credits, 1-2 channels. For solopreneurs getting started.
- Growth: $499/month. 1M Mavek credits, 3-5 channels, advanced analytics. For growing brands running the full stack.
- Scale: $1,299/month. 3M Mavek credits, multi-brand management, custom integrations. For fast-scaling brands and agencies.
- Enterprise: Starts at $2,500/month. Custom Mavek credit allotment, white-label execution, dedicated account manager. Custom pricing tailored to your organization's needs.
All paid plans are billed monthly unless a custom billing arrangement has been agreed upon for Enterprise clients.
2. Cancellation
- You may cancel your subscription at any time. There are no lock-in contracts, no penalties, and no cancellation fees.
- Cancellation takes effect at the end of your current billing cycle. You will continue to have access to the platform until the cycle ends.
- To cancel, contact us at donna@mavek.ai or through your account dashboard.
3. Post-Cancellation Data Access
- After cancellation, your data and campaign history remain accessible for 30 days.
- During this 30-day window, you can export your data, review campaign performance, and retrieve any materials created through the platform.
- After 30 days, your data is permanently deleted from our systems unless retention is required by law.
4. Refunds
Trial Plan
- The Trial is free — no card required, so nothing is charged and nothing to refund.
- At the end of the 14-day window your workspace pauses unless you upgrade to a paid plan.
Standard Subscriptions (Starter, Growth & Scale)
- Since Mavek is a digital service that begins immediately upon subscription, we generally do not offer refunds for the current billing period.
- If you cancel within the first 7 days of your initial paid subscription and have not used the platform during that period, you may request a full refund. Usage includes any platform activity such as campaign creation, AI-powered content generation, data processing, or integration usage, even if no campaigns were published.
- Refund requests after the 7-day window are evaluated on a case-by-case basis.
Enterprise Plans
- Refund and cancellation terms for Enterprise clients are governed by the individual service agreement.
- Contact your dedicated account manager or reach out to donna@mavek.ai for details.
5. Downgrading
- You may downgrade between paid tiers at any time (Scale → Growth → Starter).
- Downgrades take effect at the start of the next billing cycle.
- Features exclusive to the higher plan will become unavailable upon downgrade. Campaign data is retained.
6. Plan Changes & Price Adjustments
- Upgrades are effective immediately, with prorated billing for the remainder of the current cycle.
- If we change pricing, existing subscribers will receive at least 30 days' notice before the new pricing applies to their account.
7. Service Interruptions
In the event of extended unplanned downtime (exceeding 48 consecutive hours) that materially impacts your ability to use the Service, you may be eligible for a prorated credit on your next billing cycle. Contact us to report an issue and request a credit.
8. How to Request a Refund
To request a refund, contact us with the following details:
- Your account email address.
- The reason for your refund request.
- The billing period in question.
Send your request to donna@mavek.ai. We aim to respond within 3 business days and process approved refunds within 7-10 business days.